Welcome to our FAQ section! Here you’ll find quick answers to the most common questions our customers ask.

Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards and secure payments through our trusted providers.

Q: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible. If your order has not yet been processed, we may be able to update or cancel it.

Shipping

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders within the United Kingdom.

Q: How long does delivery take?
A: Standard delivery times are 3–7 business days after processing.

Q: Do you provide tracking information?
A: Yes. Once your order is shipped, you’ll receive an email with tracking details.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided the item is unused and in its original packaging.

Q: How do I request a refund?
A: Once we receive and inspect your return, we’ll process your refund back to your original payment method within 5–10 business days.

Products

Q: Are the product photos accurate?
A: We do our best to display items as accurately as possible, but colors may vary slightly due to screen settings.

Q: What if my product arrives damaged?
A: Please contact us immediately with photos of the damage, and we’ll arrange a replacement or refund.

📧 Still have a question? Contact us anytime at Support@Lanzwi.shop